Client Care and Promoting Your Practice

Date: Wednesday 21st November, 2012
Start time: 9:00 AM
Duration: 4 hour(s)
Cost: £100

Provider: Excel CPD Ltd

This half day course is a whistle stop tour in providing perfect client care. The course will be beneficial to all veterinary staff, and will include lectures on telephone skills, the practice waiting room and dealing with difficult clients. Effective methods of promoting veterinary products and services will also be covered, along with a workshop on how to promote the practice in general. Specific areas to be covered Client care and assertiveness in practice telephone skills, the waiting room and difficult clients Client leadership promoting products and services Workshop how to promote your practice USE CODE 'VetClick' TO RECEIVE 10 DISCOUNT

Who is it for?

Veterinary Surgeons, Nurses, Receptionists and Practice Managers

The Speakers

Joy Howell DipAVN (Surgical) RVN Bayer Customer Relations Co-ordinator

The Venue

Principal Hayley Eastwood Hotel, Nottingham

Number of CPD hours this event can be recorded as

3.5 hours

Registration and Booking

Click here to reserve your place