Creating a Brilliant Customer Experience

Date: Tuesday 17th April, 2012
Start time: 5:00 PM
Duration: 4 hour(s)
Cost: £100

Provider: Excel CPD Ltd

In this session the delegates will learn how to create a brilliant first impression and how they can make sure that they also deliver a brilliant lasting impression. The receptionist's role is tough, challenging, and at times not recognised by their team colleagues. This session will highlight the key customer touch points and how to make a great impression at each: Starting with the first phone callThe initial entrance to the practiceThe initial greeting and conversationThrough to paying the bill and booking further appointments All of these touch points are individual moments of brilliance when done well ... done poorly each will stick in the owners mind. USE CODE 'VetClick' TO RECEIVE 10 DISCOUNT

Who is it for?

Veterinary Surgeons, nurses, repeptionists and practice managers

The Speakers

OnSwitch Training and Consultancy

The Venue

To be confirmed - Leicester

Number of CPD hours this event can be recorded as

3.5 hours

Registration and Booking

Click here to reserve your place