Creating A Brilliant Customer Experience
Excel CPD - Vet Nurse CPD
15 years ago 
576 views
Date: Tuesday 17th April, 2012
Start time: 5:00 PM
Duration: 4 hour(s)
Cost: £100
In this session the delegates will learn how to create a brilliant first impression and how they can make sure that they also deliver a brilliant lasting impression. The receptionist's role is tough, challenging, and at times not recognised by their team colleagues. This session will highlight the key customer touch points and how to make a great impression at each: Starting with the first phone callThe initial entrance to the practiceThe initial greeting and conversationThrough to paying the bill and booking further appointments All of these touch points are individual moments of brilliance when done well ... done poorly each will stick in the owners mind. USE CODE 'VetClick' TO RECEIVE 10 DISCOUNT
Who is it for?
Veterinary Surgeons, nurses, repeptionists and practice managers
The Speakers
OnSwitch Training and Consultancy
The Venue
To be confirmed - Leicester
Number of CPD hours this event can be recorded as
3.5 hours
Registration and Booking