Veterinary Communication Skills

Date: Monday 2nd July, 2012
Start time: 10:00 AM
Duration: 7 hour(s)
Cost: £185

Provider: Excel CPD Ltd

This programme provides understanding of verbal and non-verbal communication in veterinary practice, developing core communication skills. Practical case study examples and discussion enable identification of where, when and how these communications skills can enrich practice, benefit animal welfare and lessen stress in the workplace. The ethos of relationship-centred veterinary practice is introduced, identifying the importance of understanding and responding to emotions arising from the human-animal relationship (HCAR) and illuminating empathy as central within communicating this understanding to clients. Specific areas to be covered Relationship-centred veterinary practice: what it is and why communication skills are central within this paradigm What is communication? Intrapersonal and interpersonal communication Understanding verbal and non-verbal communication in veterinary practice Communicating empathy, congruence Reflective listening skills, e.g. open questions, paraphrasing, re-stating, reflecting back Considerations when giving bad news Modelling strategies for diffusing tension and anger USE CODE 'VetClick' TO RECEIVE 10 DISCOUNT

Who is it for?

Veterinary Surgeons, Nurses, Receptionists and Practice Managers

The Speakers

Susan Dawson PhD MEd MBPsS MBACP Psychologist and Grief Counsellor Animal Kind UK

The Venue

Principal Hayley Eastwood Hall Hotel, Nottingham

Number of CPD hours this event can be recorded as

7 hours

Registration and Booking

Click here to reserve your place