Consultations And Client Communication
ONCORE ePD
14 years ago 
1239 views
Date: Monday 7th November, 2016 - Monday 5th December, 2016
Start time: 5:30 PM - 5:30 PM
Cost: £159
Vet Nurses and Techs are becoming increasingly responsible for nurse-led clinics, and therefore in directly communicating with and advising clients. Reception staff have to utilise effective communication during most of their working day. But how confident are we in this face-to-face and unpredictable environment?
Communication can also have an enormous impact on client compliance and the resulting clinical outcomes - so how do we ensure we get it right?
This course will cover some key aspects of communication skills including consultation structure, assisting with euthanasia appointments, and admission and discharge procedures.
Contact: [email protected] | Tel 0121 663 1971
Register for more info here: http://bit.ly/1sjzXqs
Who is it for?
Vet nurses; vet techs; students; receptionists
The Speakers
Jill Macdonald DipAVN (surg) RVN FHEA
The Venue
ONLINE, using a modern, uder-friendly, sociable Virtual Learning Environment
Number of CPD hours this event can be recorded as
10 hours
Registration and Booking