24/7 – Vets4Pets - Revolutionising Out Of Hours Veterinary Care

Vets4Pets, the UK’s leading small animal veterinary group, is set to revolutionise out of hours (OOH) veterinary services provision with its first pilot 24/7 practices. The clinics will provide veterinary care to clients at any time of day or night, seven days a week, giving clients peace of mind that their pets can be seen and treated at any time by the same team, with the same level of service and most importantly at the same price as daytime treatment. The 24/7 concept has been formulated to make it easier for clients to get appointments at times that suit them and increase the accessibility of overnight and emergency care to pets, while ensuring a working environment for colleagues that is safe, secure and provides unique learning and development opportunities. The concept will be trialled at practices in Rayleigh in Essex, Rustington in Sussex and Bournemouth in Dorset. Rayleigh is the first to launch and the 24/7 service will be available from today. Introduction of this new concept follows research with pet owners which showed that they struggle to fit visits to the vet into their busy schedules and worry about the cost of out-of-hours treatment. Our practices are frequently oversubscribed during the busy evening surgery period which generally runs from 6-7.30pm, so our 24/7 practices will offer extended general consultation times up until 10pm. Clients will also benefit by being able to drop pets off early in the morning rather than having to wait until traditional practices open, which can disrupt the morning commute/school run. In addition to offering extended consulting hours, our 24/7 clinics will see emergency and routine cases around the clock at no extra cost and will provide care for pets that need to be hospitalised overnight. With both a vet and a nurse on-site at all times and all practices fully equipped with in-house surgical facilities, lab, pharmacy, digital x-ray and ultrasound, pets will receive the highest standard of care at all times. Clients of sister practices across the group will also be able to benefit from these facilities if their own vet feels their pet would benefit from overnight care and is within driving distance of a 24/7 practice. Kirsty Bridger, Joint Venture Partner and Vet Surgeon of Rayleigh Vets4Pets said “We have been telling our clients about 24/7 for the last few weeks and we have only received positive responses. The perceived increase level of service has been so well received and customers are delighted that we will be offering out of hours services with no extra charge. This is about listening to what our clients need and providing them with more convenience and excellent service however and whenever we can.” Sally Hopson, CEO of the Vet Group adds “All of us at Vets4Pets are focused on leading innovation in the veterinary sector, and as our clients live increasingly busy lives, these 24/7 pilot practices are our way of helping them manage their hectic schedules, while also ensuring that pets in need of urgent treatment can be seen at any time. We are very excited about the potential of our 24/7 practices and our ability to offer customers extended quality, service and convenience of veterinary care.” If you are a vet or nurse and interested in finding out more about employment opportunities at our 24/7 practices, please contact [email protected].

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