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Cx Congress 2018 - Now With Four Streams, So 'You Can Do It!'

Author: Onswitch
Posted: Tuesday 8th August, 2017. 12:05:02

The most influential veterinary customer experience event in the world, Cx Congress is back for 2018, offering customer care CPD for everyone working in veterinary practice; from the front desk to the final consult.

  • Saturday 16th June 2018

  • De Vere East Midlands Conference Centre and Orchard Hotel, Nottingham

New for 2018, speaker sessions will be presented in four concurrent pet, equine, leading and consult streams, each with a practical focus in line with the Cx Congress 2018 theme, 'You can do it!' So there's something for all veterinary professionals, regardless of experience, practice type or size, and role:

Pet For customer care teams working in small animal practice

Equine For customer care teams working in equine practice

Leading For those who lead, manage and supervise teams

Consult For nurses and vets who consult

The Opening Speaker of Cx Congress 2018 will be Claire Lomas MBE, inspirational sportswoman, mother and fundraiser. Claire’s life turned upside down in May 2007 when she was paralysed from the chest down in a riding accident. Since then she has raised over half a million pounds for spinal research, written a book, learned several new sports and refused to accept any limitations to her ambitions.

If anyone embodies the congress theme 'You can do it', it's her!

Cx Congress 2018's Closing Speaker will be Andy Roark, American veterinarian, international speaker, author, media personality and 'Head Cheerleader' at Andy sums up his role as follows: "We talk about what it’s really like to be in the trenches of veterinary medicine, bringing vet professionals together through shared experiences. We give a platform to those in our profession who haven’t had a voice before, making pet owners laugh and see that our profession is full of good people who are a lot like them."

Alongside Claire and Andy, experts working in each of the four congress streams will deliver sessions packed with practical tips and key insights into delivering an excellent customer experience to every client, every time.

Tickets are now available for a limited time at 2017 prices, offering great value for:

  • 6 hours of CPD

  • Over 30 exhibitors and service providers

  • Hot and cold two course buffet

  • Tea and coffee throughout the day

  • Congress bag and workbook

  • CPD certificate

Single ticket £185 +VAT

Pair of tickets £365 +VAT

Three tickets £495 +VAT

Practice pack (4 tickets) £595 +VAT

Practice dedicated table of 8 people £1,150 VAT (limited availability)

To book tickets, or for more information on Cx Congress and the associated Cxclub, please contact Sophie or Jane on: 01476 565343 or email 

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