Local Vet Customer Care Manager Wins Award

Petplan PIA Award Fiona Knight Fiona Knight, a local Customer Care Manager from the Woodcroft Veterinary Group in Cheshire, has won the ‘Petplan Insurance Advisor Award 2011’. The award, announced at the British Veterinary Nursing Congress in Kettering, recognises the hard work and dedication that Petplan Insurance Advisors do to highlight the importance of insurance to pet owners. Fiona’s win is a testament to her enthusiasm and dedication in making sure pets stay fit and healthy with the best possible medical care. Even with a very busy schedule, Fiona still works hard to ensure that she has the time to train and support her colleagues across the Group’s six Veterinary Hospitals and Clinics, so that they are all up-to-date with training modules and have the right levels of support. Dedicated to her role as a Petplan Insurance Advisor, Fiona is never to busy to spend time with pet owners to ensure they have all the information they need to make the most informed decision about pet insurance. “It was such a shock to actually win the award, I‘m very pleased!” said Fiona. “All the finalists, including me, have worked incredibly hard to carry on promoting something we feel so strongly about. It’s not something we can do on our own which is why I am so grateful for the dedication and support from my team at the practice. “The Petplan PIA is such a great scheme as it helps increase the awareness of pet insurance, and really helps owners have financial security and their pets get the best treatment should anything happen.” The finalists were judged by Petplan Business Developers Lisa Allen and Spencer Jones. Spencer says, “All three finalists have worked extremely hard to educate pet owners about pet insurance so that they are able to give their customers informed and up-to-date advice, however Fiona’s commitment and dedication really stood out and she is a very deserving winner.” As part of her award Fiona receives a 16GB Ipad2 with WiFi, worth £399. The other finalists were Harriet Goulden, Vet Nurse at the Feldon veterinary Centre in Leicestershire, and Alison Sawyer, Receptionist at Medivet in Watford. For information on how to become a PIA contact Vetline on 0800 316 8800 or alternatively log onto www.petplanpia.co.uk. To find out more about Petplan visit www.petplan.co.uk

More from

• IVC Evidensia assembles expert team to run new £10m referral hospital
• Home delivery service can increase pet health plan sign-ups by 25%
• Research reveals vital clues to help fight anthelmintic resistance
• Lifetime Achievement Award recognises Harrogate vet’s dedication to improving the health and welfare of rabbits
• Bake sale at Leicestershire vet practice for good cause