Team Cohesion Tool Introduced At VPMA Regional Meeting

Team harmony is on the agenda at an upcoming regional meeting of the Veterinary Practice Management Association. Veterinary coach and mentor Carolyne Crowe is one of two speakers at the VPMA Joint Avon, Somerset, Devon and Cornwall meeting to be held on the 23rd September in North Tawton. Carolyne will be sharing her insights on one of the practice manager’s most common challenges – integrating the varying personalities of staff so that they work well together and form an effective team. She will introduce a tool to help managers and team leaders recognise and appreciate individuals’ psychological make-up and how best to manage and work with them. The meeting will also host an update and Q&A session on the re-launch of the Practice Standards Scheme, due end of 2015. Renay Rickard is one of two VPMA Council PSG representatives on the RCVS Practice Standards Group which is responsible for the setting and reviewing of the Scheme's standards, rules and inspection protocol. The meeting kicks off at 2pm at the North Park Veterinary Group’s North Tawton premises and runs until 4.30pm including a networking session. On the same day, at the other end of the country, VPMA’s new regional organiser for Essex, Liz La-Page, will hold a meeting with the title of ‘The Customer Journey…How easy do you make it for people to recommend you?’ Onswitch’s Kirstie Faulkner will lead the session, looking at each touch point on the customer journey and highlighting what practices can do to help animal owners find them, choose them, stay with them and ultimately recommend them. The meeting will be held at the Thames Chase Visitor Centre in Upminster from 7.30pm to 10pm. Again a networking session will allow attendees to get to know each other and share their insights. Registration forms can be obtained at www.vpma.co.uk/education/cpd.html or by phoning the secretariat on 07000 782324. Everyone is welcome – the meetings are open to non-members. The sessions cost £12+VAT for VPMA members and £18+VAT for non-members.

More from

• IVC Evidensia assembles expert team to run new £10m referral hospital
• Home delivery service can increase pet health plan sign-ups by 25%
• Research reveals vital clues to help fight anthelmintic resistance
• Lifetime Achievement Award recognises Harrogate vet’s dedication to improving the health and welfare of rabbits
• Bake sale at Leicestershire vet practice for good cause