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Creating A United Front- Key Skills For The Reception Team

Central CPD

5 years ago

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Date: Monday 7th October, 2019 - Monday 7th October, 2019
Start time: 7:00 PM - 9:00 PM
Duration: 2 hour(s)
Cost: £20

Creating A United Front Key Skills For The Reception TeamThe reception team play a pivotal role in the smooth running of any practice and provide an important link in communication between clients and the clinical team. They are the first point of contact our clients have with the practice and are involved in multiple steps of the clients journey. This informal evening covers key areas that can lead to the success of any receptionist team and hence lead to improved efficiency of the practice as a whole. It will include an opportunity to learn from other attendees by sharing stories and successful strategies that work in practice.Back to basics what are we trying to achieve as receptionists?Re-evaluating the client journey and customer valueCreating a united reception team: what is your reception culture?Playing to your strengths and recognising othersComplaints handlingThis Reception CPD event includes dinner and will be held following our Business Management course.Cost of this evening event is FREE to receptionists if a member of their practice is attending the Business Management course www.centralcpd.co.ukwww.vet-ecpd.comwww.vetrunner.co.ukCOURSE DATE:Monday 7th October 2019COURSE TIME:7pm - 9pmLECTURER:Mike ClarePRICE:£20.00 VATADDRESS:204a Manor Place, Kennington, London. SE17 3BN

Who is it for?

Veterinary reception team

The Speakers

Mike Clare

The Venue

The clinical skills lab

Number of CPD hours this event can be recorded as

2 hours

Registration and Booking

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Creating A United Front- Key Skills For The Reception Team

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