Specimen Reception Manager
Watford, United Kingdom
We are a small, friendly diagnostic laboratory, and place a strong emphasis on client care and service quality. We are UKAS-accredited to the ISO/IEC 17025:2017 standard, and provide diagnostic services in clinical pathology, microbiology and molecular biology. Our laboratory is staffed by highly trained and experienced biomedical scientists, two veterinary clinical pathologists, an Internal Medicine Specialist, and an ECVM Diplomate. Our clients are predominantly first opinion companion animal clinics, and the workload is interesting and varied. We are continually developing our diagnostic service; our new Molecular Biology service started last summer, and we are introducing a new LIMS system early this summer.
The Specimen Reception Manager role is a new post, created in response to the planned growth of the laboratory service. We are seeking an experienced and enthusiastic candidate to lead the Specimen Reception department, a key department on which all other laboratory activity depends. The Specimen Reception department is multi-disciplinary, now staffed by 2 full-time veterinary laboratory assistants and supported by our veterinary biomedical scientists and administration team. Initially the SR Manager will lead the expansion of the VLA team, and will work with senior laboratory staff to review and optimise the workflow to improve downstream efficiencies. The SR Manager will also contribute to the transition to a new LIMS system in early Summer, ensuring adequate testing and staff training. Thereafter, the SR Manager will be responsible for ensuring the smooth day to day operation of the service, prioritising accuracy and efficiency. There will however be an ongoing need to be actively involved in service development and improvement.
* Provide line management for all staff within the SR department, not limited to the following: - Participate in the recruitment of appropriate staff - Supervise staff on a day-to-day basis - Organise regular staff meetings and performance reviews - Develop appropriate training materials, and means to assess competency - Devise and manage rotas to ensure staffing levels are appropriate at all times - Prioritise and plan workloads on a daily basis * Participate in the Specimen Reception rota (unbagging, labelling, data entry, management of external specimens) * Ensure compliance with the current ISO17025:2017 standard, in conjunction with the Quality Management Team, which will include but is not limited to the following: - Develop and review relevant SOPs and controlled documents (CDs) - Maintain accurate and up to date technical records - Participate in, and facilitate, internal audits - Ensuring staff training and competency records are up to date - Reporting non-conformances - Ensure, equipment and supplies etc. meet the quality standard * Participate in operational meetings and to the ongoing development of the service * Act as the main liaison with all providers of specimen collections and deliveries, and contribute to the Customer Service Team in the handling of issues relating to specimen collections * Responsible for stock control within the department * Oversee the maintenance and calibration of equipment, in collaboration with the Technical Manager * Oversee the procedure providing test materials to clients * Oversee and comply with the cleaning schedule for that department * Comply with laboratory health and safety regulations
Skills & Experience
Skills and Experience * Highly developed organisational and problem-solving skills * Excellent communication skills * Ability to work co-operatively in a team environment * Excellent data processing skills * Strong attention to detail and accuracy * Resilience: ability to work under pressure in a busy environment * Flexibility and versatility to ensure the smooth operation of the diagnostic service Qualifications and Experience * Minimum BSc degree or equivalent * Significant supervisory or management experience in Specimen Reception * Excellent working knowledge of biomedical techniques across several disciplines * Experience working within a quality management system * Experience working with veterinary specimens would be an advantage but not a requirement
Address: Watford, United Kingdom