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Veterinary Receptionist - Kensington

4 weeks ago

Competitive salary


Recruitment Team

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Kensington, United Kingdom

About us

We’re a community of passionate veterinary professionals committed to providing truly exceptional care. We’re set on building something extraordinary: creating the most forward-thinking and innovative place in the veterinary industry. We’re always looking for people who aspire to stand out in their field, and it’s this vision and enthusiasm that forms the foundation of how we work. Our mission to deliver progressive, around the clock care means our employees have the very best equipment and treatment options available, including in-house MRI machines and state-of-the-art operating theatres. We provide ongoing support to our teams, both in practice and through our dedicated training centre. This empowers you to get the very best from our advanced equipment while being on your journey to veterinary excellence.

The role

We are seeking a Veterinary Receptionist to join our busy hospital in Kensington. This role will be supporting a team of Veterinary Surgeons, Nurses and Patient Care Assistants, assisting with reception tasks and welcoming all clients and patients into the practice.

The successful candidate will have previous receptionist or in customer facing experience, as well as a love for animals, although no prior animal care experience is required. This position will best suit a proactive enthusiastic individual with a passion for customer service and exceptional communication skills. You will be able to multitask, remain calm under pressure and prioritise your work load whilst maintaining a friendly and welcoming disposition.

Key accountabilities

The duties of the Veterinary Receptionist include, but are not limited to: managing and leading the client care team, prompt and efficient telephone answering and service, dealing with routine client queries, making appointments, taking payments, submitting insurance claims, cashing up at end of day and end of week, banking, conversing with clients and staff members, taking and relaying messages, cleaning, stock taking, inputting laboratory results onto client records, maintaining and promoting H&S in the reception area and other parts of the practice as required, sending and responding to emails, etc.

Skills and experience

Essential Attributes:


Empathetic, able to deal with upset clients

Good telephone skills and manner

Engaging manner with clients and staff

Good spoken English

Computer literate


Animal lover

Reception and Administration experience


Desirable Attributes:

Previous management experience

Good written English

Extroverted and outgoing

Able to solve problems

Mediation ability

Sales experience

Able to work under pressure

Knowledge of first aid



This role works within our light and spacious, purpose-built hospital in Kensington. The clinic is excellently equipped with digital x-ray, laparasccopic stack system, dental x-ray full in-house lab, ultrasound, separate dog and cat wards, isolation and 2 operating theatres.

The team is really friendly and experienced, you will be working with 3 vets, 3 RVNs, a student nurse and a patient care assistant and a head client care assistant.

There is a staff area and kitchenette for break times and the clinic is located close to Kensington Gardens and Hyde Park. You will also be surrounded by some very nice cafes.

24-Hour Kensington is a 5 minute walk from Gloucester Road tube station and there are multiple nearby bus routes.

Address: Kensington, United Kingdom

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