Veterinary Receptionist - Parsons Green
Parsons Green, United Kingdom
We’re a community of passionate veterinary professionals committed to providing truly exceptional care. We’re set on building something extraordinary: creating the most forward-thinking and innovative place in the veterinary industry. We’re always looking for people who aspire to stand out in their field, and it’s this vision and enthusiasm that forms the foundation of how we work. Our mission to deliver progressive, around the clock care means our employees have the very best equipment and treatment options available, including in-house MRI machines and state-of-the-art operating theatres. We provide ongoing support to our teams, both in practice and through our dedicated training centre. This empowers you to get the very best from our advanced equipment while being on your journey to veterinary excellence.
We are seeking a Veterinary Receptionist to join our Parsons Green branch. This role will be supporting a team of Veterinary Surgeons, Nurses and Patient Care Assistants, assisting with reception tasks and welcoming all clients and patients into the practice. The successful candidate will have previous receptionist or in customer facing experience, as well as a love for animals, although no prior animal care experience is required. This position will best suit a proactive enthusiastic individual with a passion for customer service and exceptional communication skills. You will be able to multitask, remain calm under pressure and prioritise your work load whilst maintaining a friendly and welcoming disposition.
The duties of the Veterinary Receptionist include, but are not limited to: prompt and efficient telephone answering and service, dealing with routine client queries, making appointments, taking payments, submitting insurance claims, cashing up at end of day and end of week, banking, conversing with clients and staff members, taking and relaying messages, cleaning, stock taking, inputting laboratory results onto client records, maintaining and promoting H&S in the reception area and other parts of the practice as required, sending and responding to emails, etc.
Skills and experience
Presentable Empathetic, able to deal with upset clients
Good telephone skills and manner
Engaging manner with clients and staff
Good spoken English Computer literate
Organised Animal lover
Good written English
Extroverted and outgoing
Able to solve problems
Able to work under pressure
Knowledge of first aid
Medivet Parsons Green is a stunning, award winning, purpose-built practice in Parsons Green. The practice is comprehensively equipped for all GP work, including DR digital x ray, ultrasound, a spacious surgery separate from our large prep room and excellent dental facilities including digital dental x ray. We have separate cat facilities and the practice was built to be cat friendly .The practice is in an affluent area with clients who are committed, mostly insured and willing to do the best for their pets. We see mainly dogs and cats, with dogs the majority of our cases. We are only minutes from Parsons Green tube station and within striking distance of several overland stations. The surrounding area is lovely with a village feel and lots of green spaces, including Parsons Green itself. We have great local coffee shops, cafes and pubs.
Address: Parsons Green, United Kingdom