Duration: 12 hour(s)
Learn how to satisfy even the most demanding customers with this entertaining and amusing online CPD module.
By the end of this module you will learn how to:
Identify the problems that demanding customers create and the expectations they have
Identify the constraints preventing you from giving outstanding customer service
Use the P.E.R.F.E.C.T. acronym to guide your behaviour towards demanding customers
Devise an action plan to improve your ability to satisfy demanding customers.
This module contains fully interactive screens including a range of self-assessment questions leading to a printable certificate.
Online â€“ at a time and place convenient for you.
Number of CPD hours this event can be recorded as
Registration and Booking