Sales Administrator

1 week ago
852 views

Salary
£30,000

Company
Burtons Medical Equipment Ltd.

Contact
Nicola Dawkins

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Staplehurst, Kent, United Kingdom

Company Overview:

Burtons Medical Equipment Ltd is a trusted leader in veterinary and medical equipment, with our flagship brand, Burtons Veterinary Equipment, setting the standard in the animal health industry.

Are you a veterinary nurse or clinical professional looking to transition into a dynamic commercial role while still staying close to the veterinary industry?

If you thrive in a fast-paced sales environment and enjoy building relationships with customers, we’re looking for a Sales Administrator with strong commercial awareness/drive to help grow our veterinary equipment business. This position offers real scope for development into account management or internal sales.

Job Summary: 

You will play a vital role in supporting the sales department ensuring the smooth operation of all customer-facing sales activities. Responsibilities include handling inbound sales enquiries via phone, email and other channels, preparing quotations/sales orders and providing accurate advice on our full range of veterinary equipment and consumables.

Working closely with our external sales consultants, you will assist with customer queries, monitor order progress and ensure timely communication regarding delivery expectations. This position requires a proactive, detail-oriented individual with excellent communication skills and a strong commitment to customer service.

Reporting to the Head Of Sales

Responsibilities & Duties:

Customer Service & Sales Administration

• Act as primary point of contact for customers contacting Burtons Sales Department regarding orders, quotations and general product enquiries.
• Enter orders accurately after verifying customer requirements.
• Process orders, ensuring accurate order details, products, pricing and advising on stock availability. 
• Assist in managing back orders and ensuring customers are informed of lead times/substitutions.
• Compile accurate quotations based upon customers’ requirements, while updating and maintaining progress status within the CRM system, ensuring timely order conversion.
• Support external sales consultants with customer information, pricing, order conversions and delivery updates. 
• Resolve customer issues/complaints promptly and professionally.
• Co-ordinate sales enquiries and sales leads following company procedures.
• Liaise with Service Department/Repair Centre when required to resolve customer queries.
• Liaise with Accounts regarding invoicing, credit limits and payments when required.
• Coordinate with Purchasing and Warehouse teams ensuring accurate/timely order fulfilment.
• Arrange collections and process equipment returns/credits.

Product and Equipment Advice

• Advise customers on available/suitable equipment options within Burtons portfolio, by verifying and understanding their specific requirements.
• Confidently provide advice of Burtons equipment to a range of veterinary professionals, from laypersons to highly trained specialists in their field.
• Understand veterinary practices and the industry to provide an excellent/informed customer experience.
• Ensure up-to-date product understanding of Burtons portfolio, staying on the forefront of product advancement.

Logistics & Delivery Coordination

• Liaise with customers and external sales consultants regarding order status.
• Liaise with logistics providers/internal dispatch teams to coordinate delivery schedules.
• Track orders and proactively communicate delivery status/potential delays to customers.
• Ensure all shipping/export documentation is correctly prepared.

General Administration & Team Support

• Support Head of Sales and external sales consultants with administrative and organisational tasks/projects.
• Manage/organise sales correspondence, files, and internal communications.
• Contribute to the continuous improvement of internal sales processes and customer service practices.
• Adhere to company Health & Safety, Quality and GDPR compliance requirements.

Qualifications & Skills

• Strong verbal and written communication skills
• Strong administrative skills 
• Excellent organisational skills and attention to detail
• Customer-focused with a professional/helpful telephone manner
• Ability to work effectively under pressure and manage multiple priorities
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM/ERP systems
• Team player with proactive and positive attitude
• Previous sales experience (desirable)
• Veterinary professional or Veterinary industry experience advantageous

Benefits

• Competitive annual salary; £30,000.00 per annum
• Full time permanent contract, 40 hours per week, Monday to Friday
• Contributory Pension scheme
• Excellent opportunities to train and progress
• Countryside-based head office
• On-site car parking 
• 33 holiday days per year (inc. bank holidays)

Tel: 01622 834311
Address: Chart Hill Road, Staplehurst, Kent, United Kingdom