Sales Coordinator

1 day ago
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Salary
£40,000 OTE per annum

Company
Burtons Medical Equipment Ltd.

Contact
Nicky Skillen

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Staplehurst, Kent, United Kingdom

Company Overview:

Burtons Medical Equipment Ltd is a trusted leader in veterinary and medical equipment, with our flagship brand, Burtons Veterinary Equipment, setting the standard in the animal health industry.

Are you a veterinary nurse or clinical professional looking to transition into a dynamic commercial role while still staying close to the veterinary industry?

If you thrive in a fast-paced sales environment and enjoy building relationships with customers, we’re looking for a Sales Coordinator with strong commercial awareness/drive to help grow our veterinary equipment business. This position offers real scope for development into account management or internal sales.

About the role:

As a Sales Coordinator, you will play a vital role in supporting the sales department and ensuring the smooth operation of all customer-facing sales activities. You will be responsible for handling inbound sales enquiries via phone, email, and other communication channels, preparing quotations and sales orders, and providing accurate advice on our full range of veterinary equipment and consumables.

Working in partnership with one of our Veterinary Equipment Consultants you will be looking after a defined region, ensuring excellent customer experiences and region growth. By also acting as a central point of contact for customers for intra-company and departments communications, you will provide a smooth customer journey. This position requires a proactive, detail-oriented individual with excellent communication skills and a strong commitment to customer service.

Responsibilities & Duties:

Main Duties:

• Act as the primary point of contact for customers contacting Burtons Internal Sales Department regarding orders, quotations, and general product enquiries.

Regional Account Management:

• In partnership with a region’s Veterinary Equipment Consultant, build customer relationships by ensuring excellent customer service and experience, resulting in regional growth.
• Qualify incoming customer enquiries, based upon company’s policies and procedures, ensuring regional Veterinary Equipment Consultant involvement as necessary to maximise territory opportunities.
• Generate accurate quotations based upon customers’ requirements, with direction and advice of the Veterinary Equipment Consultant.
• Review and assume primary responsibility for all of region’s incoming orders for accuracy and customer expectations.
• Provide customers with order confirmations and estimated delivery dates based upon stock availability and customers’ own requirements.
• Regularly review region’s back orders to ensure accurate information, notes, and delivery dates then proactively communicate lead times, delays, or substitutions to customers.
• Liaise with Stock Controller to ensure timely order fulfilment.
• Support Veterinary Equipment Consultant with region’s Quote and CRM Management, and subsequent enquiry follow ups; ensuring quote and CRM pipelines are complete and up to date with accurate information.
• Assume responsibility for region’s order prepayments, including Proforma and Deposit processing, along with request follow ups to ensure order confirmation and despatch.
• Liaise with Finance companies, ensuring receipt of agreements pre-order, submission of Invoices and resolution of post-submission queries raised by the accounts department.
• Act as the main point of contact for the region’s customer orders queries, including but not limited to pre-despatch lead time questions and post-despatch delivery discrepancies.
• Collaborate with Veterinary Equipment Consultant to maximise opportunities and proactively contact region’s customers during campaigns.
• Arrange collections and process equipment returns & credits, in conjunction with Stock and Returns Coordinator as required.
• Liaise with Service Department and Repair Centre when required to resolve customer queries.
• Liaise with the Accounts Department regarding invoicing, credit limits, and payments when required.

Other Key Aspects Include:

• Product and Equipment Advice
• General Administration

Product and Equipment Advice:

• Advise customers on available and suitable equipment options within Burtons portfolio, by verifying and understanding their specific requirements with the support of the territories’ Veterinary Equipment Consultant.
• Understand veterinary practices and the veterinary industry to provide an excellent and informed customer experience.
• Ensure up-to-date product understanding of Burtons portfolio through internal and external training, staying on the forefront of product advancement.

General Administration:

• Contribute to the continuous improvement of internal sales processes and customer service practices.
• Ensure all shipping and export documentation is correctly prepared where required.
• Take ownership of customer issues or complaints promptly and professionally within assigned territory region.
• Adhere to all company Health & Safety, Quality, and GDPR compliance requirements.

Qualifications & Skills:

• Strong verbal and written communication skills.
• Excellent organisational skills and attention to detail.
• Customer-focused with a professional and helpful telephone manner.
• Ability to work effectively under pressure and manage multiple priorities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM/ERP systems.
• A collaborative individual with a proactive and positive attitude.
• Previous sales experience is desirable.
• Veterinary professional or Veterinary industry experience advantageous.

Benefits:

• Competitive annual salary; £40,000 OTE per annum
• Full time permanent contract, 40 hours per week, Monday to Friday
• Contributory Pension scheme
• Excellent opportunities to train and progress
• Countryside-based head office
• On-site car parking
• 33 holiday days per year (inc. bank holidays)

Tel: 01622834300
Address: Staplehurst, Kent, United Kingdom