Reception Manager
1 week ago 
89 views
Salary
£30,000 - £34,000 DOE
Company
Tameside Veterinary Clinic
Contact
Polly Rickard
Ashton-Under-Lyne, Greater Manchester, United Kingdom
Reception Manager
Salary: £30,000 - £34,000 DOE
Tameside Veterinary Clinic is a busy 4-site, 12-vet practice looking to recruit an experienced Reception Manager to lead our reception team and help deliver an exceptional client experience across the practice.
This is an excellent opportunity for a highly skilled veterinary receptionist with line management experience to take the next step in their career within a supportive and progressive practice.
Why Join Us?
- 4-site, 12-vet practice
- Career progression opportunities
- Supportive team environment
- Salary of £30,000 - £34,000 depending on experience
Our Values
We are looking for someone who will uphold and promote our values:
Supportive | Respectful | Collaborative | Approachable | Committed
What We're Looking For
Applicants should:
- Be an experienced and highly skilled Veterinary Receptionist with a BVRA Gold Award or equivalent.
- Have previous line management experience.
- Be flexible and willing to work across our branches.
- Hold a managerial qualification with a recognised body such as CIPD, CMI or ILM (desirable but not essential).
Key Responsibilities
- Create and maintain a professional and welcoming clinic environment.
- Lead and line manage the reception team, including rota management and personal development reviews.
- Work closely with the senior leadership team to ensure the practice runs smoothly and efficiently.
- Play an active role in the ongoing development of the business.
- Identify and address underperformance and poor behaviour through constructive feedback.
- Maintain and promote good working practices, improving efficiencies and standards across the practice.
- Deliver an exceptional client experience.
- Demonstrate commercial awareness and a solid understanding of veterinary business operations.
- Resolve customer complaints independently or in collaboration with members of the clinical team.
- Undertake additional duties as required by the Practice Manager and Clinical Directors.
If you are an experienced veterinary receptionist with strong leadership skills and a passion for delivering excellent client service, we would love to hear from you.
Address: 341 Oldham Road, Ashton-Under-Lyne, Greater Manchester, United Kingdom