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Bond Vet Launches 24/7 Urgent Care Line For Pets Of NYC

4 months ago

30th June, 2021 11h04

Bond Vet

The largest veterinary company in New York expands its services

Bond Vet announced it will expand its services, offering a 24/7 urgent care helpline for NYC pets. Bond Vet’s mission is to strengthen the bond between pets and people through better pet care, and this helpline is another way to do that. Bond Vet currently has 7 clinics in New York City, with plans to open 10+ over the upcoming year, and also offers a telehealth service for virtual appointments with veterinarians (an alternative to in-clinic visits launched during the pandemic for those who preferred to stay at home). BondAid offers 24/7 access to Bond Vet’s veterinary team, allowing clients to chat with a nurse in real time, at any hour of the day.

Bond Vet is a pet health company bringing technology-enabled veterinary clinics to New York, with a mission to strengthen the human-animal bond. Unlike most vet clinics and animal hospitals, Bond Vet specializes in urgent care, and offers online booking and walk-in visits for timely medical care. The clinics are meant to fill the gap between veterinary ERs and the veterinary equivalent of a primary care physician, modeling a similar business after City MD and One Medical. Bond Vet also offers primary care and planned surgeries, like dental cleanings, spays and neuters, for a well-rounded veterinary practice.

“We chose our clinic opening hours of 10am to 8pm to make visits to Bond Vet convenient for pet parents — we know it’s hard to get to the vet during normal work hours,” says Mo Punjani, co-founder and CEO of Bond Vet. “That said, we know pet issues can come up outside our clinic hours, and BondAid helps us provide an important touchpoint with pet parents at an hour of need, whenever that might be.”

BondAid will be available 24/7 through Bond Vet’s phone line. The highly-skilled veterinary nurses will be available to assist clients with all services, from booking an appointment to providing medical guidance, in addition to calling out key symptoms that may be indicative of a visit to the animal hospital.

“It’s imperative to meet pet parents where they are to provide the information they want and the care their pets need,” says Dr. Zay Satchu, co-founder and Chief Veterinary Office of Bond Vet. “With BondAid, we’re able to offer care, advice and at-home treatments over the phone to help a pet get back to normal — we know speaking with a trusted expert eases the stress and worry of the pet parent.”

The tech-savvy company also plans to further expand its telehealth services in the upcoming months.

Bond Vet clinics offer a wide range of services, listed at Pet parents can either walk in or book an appointment through the website or mobile app. For more information about Bond Vet and its locations, visit