Technical Support Specialist

3 weeks ago
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Company
Noble Futures Ltd

Contact
George Eyre

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Cork, Ireland

Have you studied Agriculture or worked on a farm? Do you have experience in technical support and an understanding of cattle/dairy farming? I'm headhunting for a client who are hiring for an exciting position that incorporates all of the above!

Our client is looking to hire a Technical Support Specialist, someone who is excited by the opportunity to become part of a fast-paced, innovative team supporting farmers around the world. You’ll work alongside passionate experts to deliver top-tier customer support across our cutting-edge on- farm hardware and smart software platforms.

From guiding new customers through on-boarding to solving complex technical challenges, you'll be at the heart of ensuring customer success. You’ll also have opportunities to get out on-farm—whether it’s for hands-on installations, diagnostics, or training sessions that make a real difference.

The key for this role is the agricultural background and good customer/client facing communication skills.

An insight to the role

• Build relationships with new and existing customers throughout the life-cycle of our solutions
• Work with sales teams and channel partners in supporting pre and post installation requirements of our solutions
• Help customers with training, technical support and understanding their data on our platform
• Deliver training, support and information to customers and internal departments
• Troubleshoot and problem solve customer requests
• Logging the queries of customers, both internal and external, received by phone, email, or other mode of communication.
• Support and resolve customer and partner queries on product issues, received by phone, email or other mode of communication
• Maintain key knowledge of the dairy industry
• Utilise CRM and support the ticketing system, ensuring level 1, 2 and 3 support tasks are responded to and resolved in a timely and effective manner.

Key success factors 

• Strong customer focus and ability to communicate to people at all levels and build lasting relationships.
• Previous experience with customer services, support or success roles with strong problem solving skills.
• Experience with behaviour monitoring or weight technologies is an advantage
• Connection with the dairy farming industry and ability to work with technical products.
• An Agricultural background/farming experience or degree with a focus on Dairy farming is an advantage.
• Excellent level of English; German is a big plus.

This is a permanent, full-time position, based in Cork, with standard working hours from Monday to Friday, 9:00 AM to 5:30 PM. While the role is primarily Cork-based, we welcome applicants from other locations across Ireland. Remote work is possible, with the expectation of one monthly visit to the Cork office. For team members located in Cork, they offer hybrid flexibility, including the option to work from home two days a week!

Please email [email protected] for more information - looking to hire asap!

Tel: 0161 820 3510
Address: Cork, Ireland