Area Manager - Liverpool
Liverpool, United Kingdom
We’re a community of passionate veterinary professionals committed to providing truly exceptional care. We’re set on building something extraordinary: creating the most forward-thinking and innovative place in the veterinary industry.
We’re always looking for people who aspire to stand out in their field, and it’s this vision and enthusiasm that forms the foundation of how we work. Our mission to deliver progressive, around the clock care means our employees have the very best equipment and treatment options available, including in-house MRI machines and state-of-the-art operating theatres.
We provide ongoing support to our teams, both in practice and through our dedicated training centre. This empowers you to get the very best from our advanced equipment while being on your journey to veterinary excellence.
A fantastic new opportunity has arisen for an Area Manager to join our Clinical Operations team here at Medivet. This new role due to growth within Medivet will be working with a supportive Regional Director and another Area Manager within the same region.
This role is responsible for the efficient, effective and safe day-to-day management of Medivet branches in Alder.
The Area Manager helps to ensure the well-being of patients, clients and staff, contributing towards the successful, smooth running of the group.
This is a full time role working 40 hours per week.
- Management and planning of the practice rotas in liaison with the Personnel department at Support Centre
- Dealing with day to day employment issues e.g. sickness, staff welfare
- Organise, attend and participate in regular staff meetings, ensuring accurate minutes are kept and forwarded to the Regional Director. Meetings to include:
- Facilitate documented monthly practice meetings
- Assist the Practice Standards Team with the implementation and maintenance of RCVS Practice Standards Scheme and awards
- Liaise with the Regional Director, Branch Partners and Lead Vets regarding the management of personnel and the practices
- Oversee drug and consumables within the practices to ensure no over stocking
- Ensure practice complies with relevant legislation regarding ordering, storing and dispensing medicines and any other relevant regulations
- Recruit staff as required to ensure the region is adequately staffed in regards to Registered Nurses, Patient Care Assistants, Kennel Staff and Client Care Assistants
- Undertake regular practice visits to monitor and discuss branch performance
- Implement / review significant event analysis and critical incident appraisal in liaison with your Regional Director
- Deal with client complaints professionally in accordance with Medivet’s Complaint’s Procedure in consultation with the Regional Director
- Support the staff in any difficult contact with clients
- Carry out suitability/disciplinary hearings ensuring accurate records are kept with support of the Employment relations team
- Proactively support a culture of caring for clients and patients together with consistently high levels of service
- Implement local and regional marketing strategies in liaison with the Marketing team including attending external congresses and careers events as required.
- Assist with the induction of new staff, allocate buddies and organise training. Update Buddy schedules
- Process Student Nurse college applications
- Assist with Medivet’s Investor in People program by ensuring effective appraisals are carried out and following up any training needs
- Ensure that the Practice is complying with Health and Safety legislation
- Monitor branches to ensure they comply with RCVS Practice standards
- Encourage team working and personal development
- Proven ability to troubleshoot fairly, solve problems and use initiative
- Help to integrate new practice to the group by working closely with the integration team
Skills and experience
- RVN, MRCVS or experienced Practice Manager as defined by RCVS
- Driving licence essential
- Understand duties that may and may not be undertaken by PCA’s or student Nurses / Veterinary Nurses.
- Good communicator
- Demonstrable ability to work in and lead a team
- Demonstrable ability to work under pressure
- Attention to detail
- Time Management
- Proven ability to communicate effectively, manage staff and delegate tasks
- Ability to interpret dashboards and financial data
This role supports practices in Warrington, Billinge, St Helens, Heswall, Bromborough, Prescot and Speke.
Address: Liverpool, United Kingdom