Operations Manager Of 12 Surgeries
3 weeks ago
Streatham Hill Veterinary Surgery
Claire Baker - Director
Streatham Hill, London, United KingdomThis new role has arisen to help our successful group of award winning veterinary surgeries enjoy further success and continue to deliver a service to our clients and their pets that is second to none. Our focus is first class customer service and care for pets.
We are an independent veterinary group spanning the South East of England with our Head Office based in South London.
As the Operations Manager you will be joining our Senior Management Team and be expected to use your skills to support our Directors in all business areas.
Your dedication in making a difference to our popular teams and career focused attitude will be paramount.
The ideal applicant will :
Have the ability to successfully (financially and operationally) manage multi sites (12)
Be able to monitor effectively and ensure customer service is a high priority focus for all of the teams
Be a strong implementer of ideas and protocols group wide
Be available and flexible to give support to 15 surgeries operating 365 days per year, some 24 hours a day
Lead and motivate a team of Area Managers in implementing ideas, protocols reporting and compliance across the group.
Meet financial and marketing targets set weekly
Implement SOP's to ensure smooth operational daily running
Be conversant in providing and explaining KPI's relevant to our weekly management meetings
Daily and weekly comprehensive reporting of the surgeries and management team achievements and your concerns to the Directors
Be aware of facilities management issues and resolutions
Comprehend striving to give exceptional customer service at all times and the ability to meet and surpass client demand and expectation
* Driving licence essential
This role is based in South London however there is the requirement to travel to be able to travel to all surgeries as required.
Such a rare opportunity would suit an accomplished multisite Manager of processes coming from the hospitality, retail and medical sectors. If you have previous experience as an Operations Manager within our illustrious veterinary industry - all the better!
Clock watchers need not apply - you'll be far too busy to watch the clock!
Please apply with a detailed letter of your previous experience in high level operations management. You should also detail your salary expectation.
Tel: 0208 674 3525
Address: 101, sternhold avenue, Streatham Hill, London, United Kingdom