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Customer Care Assistant Manager

1 month ago

£22,000 - £24,000 DOE

Donaldsons Vets Ltd

Joanne Findlay RVN Customer Care Manager

Huddersfield, West Yorkshire, United Kingdom

Summary of Role

Location: Huddersfield
Salary: £22,000 to £24,000 DOE
Hours: 30 hours, Monday to Friday 10am until 4pm.
Holidays: 31 days (including public holidays)
Job type: Permanent part-time.

Donaldson’s vets are a long standing independent veterinary group located in West Yorkshire, with 6 branch practices and a purpose-built hospital based in Huddersfield.

The role would be responsible for maintaining the high standards of Customer Care within Donaldson’s Vets, directly assisting and reporting to the Customer Care Manager in any areas required to ensure responsive and professional communication, coordination, and delivering excellent customer care, whilst implementing Company policy and Industry regulations.  

Duties and Responsibilities

The ideal candidate must be able to multitask, manage a demanding caseload and problem solve whilst maintaining an eye for detail and excellent communication and interpersonal skills. It is important that the candidate can build relationships whist under pressure and maintain the professional standards required from Donaldson’s Vets. 

Experience in the veterinary field, and knowledge of veterinary standards and regulations is essential.

Qualifications such as Registered Veterinary Nurse with management or leadership experience would be preferred but not essential.

A full driving licence is required.

This job description is intended as a basic guide to the duties and responsibilities, it will be subject to regular review and amendment.

Additional benefits include: 31 holiday days (including bank holidays), employer contribution pension scheme, company sick pay scheme, staff discount scheme, CPD allowance, enhanced maternity pay, employee assistance programme, RCVS and VDS fees paid, salary sacrifice scheme and cycle to work scheme.

Donaldson’s vets are dedicated to diversity and inclusion and support mental health awareness.

To apply for the position please send your CV with a cover letter to:

[email protected]

Closing date: 28th March 2024

Tel: 01484421512
Address: 131 Somerset Road, Huddersfield, West Yorkshire, United Kingdom

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