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Monday, 17th February 2020 | 10,311 veterinary jobs online | 114 people actively seeking work | 5,007 practices registered

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Non-Clinical Role: Customer Care Manager At Excellent Veterinary Practice (REF: EP/34692)

3 months ago
631 views

Company
Gardner Llewelyn

Contact
Emily



Southampton, Hampshire, United Kingdom

Our friendly clients in Southampton are looking for an exceptional candidate for their Customer Care Manager role. This role will involve; acting as the face of the business; managing client expectations; pro-actively manage appointments and client visits; health and safety; management of the end to end client experience; account management; practice administration.

The ideal candidate will have the following:
• A minimum of 2 years reception and / or customer service experience (essential)
• Previous veterinary reception experience (preferable)
• Management experience (preferable)
• Excellent communication skills, both written and verbal
• Proven track record of maintaining good working relationships with clients and staff
• Excellent leadership skills
• Outstanding telephone manner with the ability to build rapport with clients
• Excellent organisation and prioritising skills, with the ability to handle multiple tasks, work to tight deadlines and stay focused under pressure
• Self-motivated and able to work on own initiative
• Excellent attention to detail
• Proficient in using Microsoft Office packages including Word, Excel, PowerPoint and Outlook
If you have these qualities then this could be the role for you!

Benefits and Details:
• Full time role
• 40 hours per week
• 1:4 weekends
• Supportive environment and a great place to work
• Free lunch Fridays
• Cycle to Work Scheme
• 5% pension contribution
• 28 days holiday including bank holidays
• Salary up to £24,000 pa (dependent on experience)

You would be joining a high quality, affordable veterinary healthcare provider who offer a full range of small animal veterinary services to clients, operating a mixture of appointments/walk-ins.

To apply for this role or find out some more information please submit your CV to Emily Phillis at Gardner Llewelyn Group.

Contact Email: ephillis@glvets.com
Contact Number: 0117 3293 900

Tel: 0117 3293 900
Address: Southampton, Hampshire, United Kingdom


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