Non-clinical, Remote Home Working RVN Position - Client Care Co-ordinator
6 hours ago 
10 hours ago 
249 views
Salary
£14.40/hr
Company
Vets 2 Your Pets Ltd
Contact
Kara Soan
, Remote, United Kingdom
Vets 2 Your Pets are an innovative nationwide home visit veterinary service operating in England and Wales. We provide personal, at home veterinary care for cats, dogs and rabbits for a range of services. Whether it’s a new puppy needing their first vaccination or an older friend who needs a peaceful goodbye at home, Vets 2 Your Pets can be there for stress free care. Vets 2 Your Pets has big plans to expand our service and reach as many pets as possible, and that’s where you come in!
Non-clinical, remote home working position where your expertise and knowledge will be used every day. We would like a client care coordinator to join our small and friendly team. The role would be working Tuesday and Thursday 11am-7pm, and 1 Saturday morning per month (8am-1pm). There will be the option to take on more hours for the right candidate.
You must be a registered veterinary nurse (RVN) for this role.
The role is primarily a home working role, but please do note that travel is expected to attend initial training, industry events or team meetings as required. These may be at a variety of UK locations.
Key responsibilities of the role:
- Appointment bookings
- Communication with clients and vets
- Managing medication orders and complying with VMR regulations
- Professional telephone and email communications
- Use of database software
- Updating clinical records
- Processing or referring enquiries
- Invoice management and taking payments
- Reporting analytics of company activity on a regular basis
- Keeping accurate records of communications
- Attending team meetings
- Social media management
Key skills needed:
- Excellent level of organisation
- High level of attention to detail
- Ability to prioritise workload when booking multiple visits at once
- Confident using a variety of IT admin software’s such Microsoft Office packages (Word, Excel etc)
- Experience in a customer facing role
- A high level of customer service skills
- Ability to work independently
- Pro-active and able to plan ahead
- Knowing your limits, and when you need to ask for support or training
- Problem solving
- Creative content creation for social media engagement
- Professional communications of all forms to include accurate spelling and grammar.
Minimum qualifications and experience:
Registered Veterinary Nurse (RVN) with at least 2 years of clinical experience
Reception experience
Customer service experience would be an advantage
In return you will receive:
A supportive team
Dedicated training in all software
Staff discount on veterinary products
Opportunity to grow your role / increase hours with business growth
Salary: £14.40 per hour
Hours: Tuesday and Thursday 11am-7pm, one Saturday every 4 weeks from 8am-1pm. There may be some flexibility or additional hours available for the right candidate.
Holiday: Pro-rata FTE 20 days a year plus pro-rata bank holidays.
Accepting applications immediately, please note we reserve the right to close applications when the position has been filled.
If you would like to apply or arrange in informal chat please send your CV and a covering letter to our practice manager, [email protected]. We would love to hear from you.
Tel: 0333 366 0148
Address:
, Remote, United Kingdom