New Bertha Bus For Onswitch - And 2015 Training Dates

Onswitch release 2015 training dates and a new course, 'Dealing with difficult situations' Onswitch's black and purple double-decker Bertha travels the length and breadth of the UK and Ireland, visiting practices, events and congresses to deliver customer experience training to around 130 vets, nurses and customer care team members each month - more than any other company in the UK. Now due for a well-earned break, Bertha is making way for Bertha II - a brand new, custom-fitted luxury mobile training venue, complete with leather seats, air conditioning and kitchenette. Bertha II's 2015 schedule has just been released for booking at www.onswitch.co.uk, covering towns and cities around the country on a quarterly rolling timetable that ensures that there is always a venue and a date to suit. The schedule features Onswitch's acclaimed '5 steps telephone skills' training (along with specific dates for equine practice) as well as the company's '7 steps consult skills' days. In addition, and new for 2015, 'Dealing with difficult situations' training has been added, by popular demand. Alison Lambert, Managing Director, explains more. "We understand that one of the most challenging parts of veterinary practice is bridging the gap between a client's prior expectations and their actual experience. Occasionally a team's service falls short, sometimes clients have unrealistic demands and all too often the bill leads to misunderstandings that can boil over into anger and frustration. That's why we have developed this new one-day session, packed with practical tips for preventing and diffusing difficult situations." Through our training and business support, Onswitch are proud to be a key member of countless practice teams, called upon repeatedly to help inspire and equip both new starters and old-timers! The vast majority of Bertha attendees come via recommendation and repeat business - our great value training drives real change and delivers tangible results. To find out more about Bertha II and the acclaimed training she hosts, please contact [email protected] or call 01476 565343.

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