Stockton branch practice viewed from the street
Pioneering New Veterinary Group Opens Its Fourth Practice
1 year ago 
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A recently launched and expanding independent veterinary group has opened its fourth state of the art practice this month in Stockton, in County Durham, as part of a £350,000 investment that has initially created six new jobs in the town.
Harrison Family Vets’ latest practice is located on Durham Road in modern new premises that have been created following the refurbishment and extension of the former Mile House public house.
Well-known local vet, Cate Titterton, who has spent more than 15 years caring for pets in and around the Stockton and Middlesbrough areas, has been appointed as Clinic Director at the new practice. In addition, Bekka Barrass and Emily Burton have joined as registered veterinary nurses and will work alongside the front of house care co-ordinators team of Sam Ractchford and Lyndsey Caveney.
Independent and family-owned, Harrison Family Vets launched in the UK last year with a practice in Woodley, near Reading, and earlier this year it expanded into Kingswinford in the West Midlands and Didsbury near Manchester.
The Stockton practice features an innovative waiting area with bespoke pods, which are all spaced at least two metres apart, giving clients their own space and shielding pets from the stresses of facing other pets in a traditional waiting room. Each pod has its own screen displaying pet jokes and facts as well as information about pet welfare and nutrition.
Other innovations include separate dog and cat wards that have been designed with mood lighting, pet-friendly aromas, and music to create a calming atmosphere. There are four consulting rooms, a digital X-ray suite that includes dental X-ray facilities, an operating theatre and ultrasonography.
All team members are also trained, or currently in training for, the Fear Free Accreditation, to significantly reduce fear, stress and anxiety for both pets and their owners, which means every pet’s visit to Harrison Family Vets is as positive as possible.
Cate said: “The level of detail that has gone into every aspect of the design of this practice is phenomenal and it really stands out from the crowd and means we can offer a superb level of customer service and pet care in an unrivalled setting.
“In recent years pet ownership in the UK has skyrocketed and many vets in the local area are closed to new clients. As a result, we’ve been inundated with enquiries from pet owners and our offering has been very well-received.
“We’re also offering Harrison Family Vets’ Total Wellness Plan, which provides preventative products and services to keep dogs, cats and rabbits healthy, in addition to unlimited free vet consultations and discounts on neutering, dental treatments and even premium pet food, for a low monthly price. This is also proving particularly popular, and we can’t wait to meet more pets and their owners over the coming weeks and months.”
Tim Harrison, managing director at Harrison Family Vets, said: “After launching the business in summer 2021, this is our fourth opening and we’ve taken all the best features from our other three locations and incorporated them into Stockton. The result is an exceptional and fully pet-friendly practice that offers the highest standards of care in a stress-free environment.
“When this is combined with Cate’s local knowledge and reputation, there’s no doubt it will become a fantastic asset for pet owners in and around Stockton.”
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