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VetHelpDirect Video Platform Rolled Out Early To Help Practices Contingency Planning For Covid-19 (Coronavirus)

4 years ago
1529 views

Posted
9th March, 2020 15h10

Author
VetHelpDirect


System provided free of charge during this time

March 9th 2020, VetHelpDirect is bringing forward the roll-out of its new video platform to help veterinary practices contingency planning for a Covid-19 outbreak. The video platform will be available free of charge at this time to allow veterinary practices to continue to maintain cash flow and a service to their clients, even those unable to travel to the surgery.

Susie Samuel, CEO of VetHelpDirect explained “The Coronavirus presents a very real business risk to veterinary practices and a health risk to staff. As cases increase, animal owners in quarantine will not be able to visit the vet when their animals become unwell. In these cases, veterinary practitioners will not be able to discuss an animal’s symptoms with their owner in person and could end up relying solely on telephone consultations which would most likely be conducted free of charge. Our video platform allows vets to collect payment for a consultation as usual, hold the consultation with the  animal’s owner and if a pet needs to be seen, the owner could, in theory, drop it off at the surgery without making personal contact with the vet clinic staff.”

Animals cannot carry the virus, although they may act as a formite (where the virus is present on an animal’s fur / skin) as such, treatment by a vet would not put the owner or the vet at risk.

VetHelpDirect are currently incorporating user testing feedback from the ongoing Beta testing phase into the new platform but have brought forward full roll out of the system in response to demand from practices.

The system has its own appointment booking system. When an appointment is booked they simply go to their online account, select the relevant appointment and click ‘start video call’. Payment can be collected from the owner prior to the consultation. If the animal requires further treatment or assessment the vet can request to see the patient in the practice and arrange a safe hand over.

If you would like to discuss the service or please contact Susie Samuel [email protected]


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