Willows Veterinary Centre & Referral Service Wins Best UK Vet 2020
4 years ago 
2026 views
Willows Veterinary Centre & Referral Service was today announced as the winner of the Best UK Vet Awards 2020. A state-of-the-art veterinary hospital located in Solihull, West Midlands, Willows provides specialist veterinary care both for pets in the surrounding area and for those referred by their own veterinary surgeons for specialist investigation and treatment.
The facilities include 24-hour emergency care and 24-hour veterinary and nursing care for in-patients. Willows is a busy hospital with over 200 staff looking after up to 100 in-patients at any given time. The general practice has thousands of clients and over a thousand referring vets who use the Willows services.
Willows, which is part of the UK-wide group Linnaeus, is one of the longest established and best-known private Specialist level referral hospitals in the UK. The specialist vets are amongst some of the world's most experienced and respected clinicians working together to provide the best possible patient care across 12 specialisms including; Anaesthesia, Emergency and Critical Care, Diagnostic Imaging, Cardiology, Dermatology, Internal Medicine, Neurology, Nutrition, Oncology, Ophthalmology, Orthopaedics and Soft Tissue Surgery.
The awards organised by VetHelpDirect.com and running for the eighth year, are based on over 11,000 genuine pet owner reviews submitted over the past 12 months. The reviews cover 2500 veterinary practices around the United Kingdom. The practices with the highest number of four and five-star reviews from their customers over the last year are then rewarded.
Susie Samuel, managing director of VetHelpDirect.com commented: "The Best UK Vet Awards, now in their 8th Year, are a fantastic way to illustrate the strength of veterinary care in the UK. The awards are based on real time customer reviews written over the past calendar year and recognise the very best veterinary practitioners. For animal owners, choosing a vet can be an anxious time, having access to reviews from other owners cuts down that anxiety. A vet who has been positively reviewed a number of times by different owners is clearly trusted and we know this provides peace of mind for new customers. The awards are categorised by geographical region, and also by type of practice and we have been delighted by the diversity of practices reviewed positively by their customers this year.”
Tracey Morley Jewkes, managing director of Willows Veterinary Centre and Referral Service, said: “I am so proud of our team here and it’s fantastic to have won such a prestigious award based on client reviews.
“At Willows we pride ourselves on providing the highest level of patient care and world-leading veterinary expertise as well as making sure our clients are fully supported throughout what can sometimes be an anxious and worrying time.
“It was fabulous to receive such wonderful feedback as part of this award process. Our team at Willows is one of the best in the world, and we continue to strive for excellence in all that we do, providing the very highest standards of veterinary care to our patients, their owners and our referring vets.
Customer quotes:
“Excellent reception with efficient and professional manor. Didn’t wait long at all for our vet Chris Linney who was outstanding. Very clear and informative with the consultation and very helpful. Wouldn’t hesitate to recommend this centre.”
“Perfect service. Honesty, transparency and compassion throughout. We’d 100% recommend Willows and it was well worth the four-hour round trip. Thank you so much for saving our little Lola from heart failure.”
“Always Willows! I want only the best for my dog, so Willows it is! Professional, reliable.... amazing.”
The Silver award went to St Anne's Veterinary Group and the Bronze award winning practice was Mayow Veterinary Surgery - Part of DNA Vetcare
Other sector winners include
- Best Scottish Vet - Lamond Veterinary Clinic
- Best Equine Vet - Ashbook Equine Hospital
- Best Mobile Vet - The Mobile Vet Ltd
- Best Northern Ireland Vet - Ashwood Veterinary Clinic
More from VetHelpDirect
