'A' Module Workshop, Reflective Practice
University of Liverpool
Date: Monday 30th September, 2024 - Tuesday 1st October, 2024
Start time: 9:00 AM - 5:00 PM
Duration: 2 hour(s)
Day 1 Monday 30th September 2024
Optimising outcomes through the customer experience
Understanding today's 'normal'
Social media and reviews - what does this mean for the veterinary profession?
The Customer Experience
Looking at examples of good and bad customer care.
The Healthcare experience
Looking at your own experience with healthcare - what does good and bad care feel like?
What does all this mean to you, as a vet team member?
We only get good outcomes for the animal when we work with the people who care for them. Working together and understanding our clients' lives, routines and expectations.
Day 2 Tuesday 01st October 2024
Reflective Practice – using reflection to tackle ‘tricky topics’ in practice
This interactive day will help you apply the principles of critical reflection to the following topic areas in practice:
Making clinical decisions in context - introducing contextualized care and exploring how the unique factors of each case impact our decision making.
Managing Mistakes – how do we feel and think about things that don’t go the way we intended in practice. We consider why mistakes happen and why we find them hard.
How do we improve how we do things in practice? – introducing systems-thinking for improvement. We explore how to take a systems- approach to quality improvement, clinical audit and clinical governance that avoids focusing on individual blame.
‘Caring and Killing’ in practice – focusing on the challenges to professional identity that can arise when we’re asked to euthanase the animals under our care.
Through a series of presentations, workshops, and interactive group work we will stimulate you to think about these areas of practice. You will leave with ideas about how to approach these and similar topics in your reflective writing for your Cert AVP.
The day will be delivered by Ruth Serlin and Elly Russell from the VDS Training team. They will share their expertise in the areas of professional practice, communication, patient safety and systems-improvement.
Ruth Serlin BVetMed Cert VA PGCAP FHEA MRCVS
Emma Cathcart BVMS (Hons) FHEA MRCVS
Number of CPD hours this event can be recorded as
Registration and Booking
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