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'A' Module Workshop, Reflective Practice

University of Liverpool

8 months ago

Date: Monday 30th September, 2024 - Tuesday 1st October, 2024
Start time: 9:00 AM - 5:00 PM
Duration: 2 hour(s)
Cost: £550

Day 1 Monday 30th September 2024

Optimising outcomes through the customer experience

Understanding today's 'normal'

Social media and reviews - what does this mean for the veterinary profession?

The Customer Experience

Looking at examples of good and bad customer care.

The Healthcare experience

Looking at your own experience with healthcare - what does good and bad care feel like?

What does all this mean to you, as a vet team member?

We only get good outcomes for the animal when we work with the people who care for them. Working together and understanding our clients' lives, routines and expectations.


Alison Lambert

Day 2 Tuesday 01st October 2024

Reflective Practice – using reflection to tackle ‘tricky topics’ in practice

This interactive day will help you apply the principles of critical reflection to the following topic areas in practice:

Making clinical decisions in context - introducing contextualized care and exploring how the unique factors of each case impact our decision making.

Managing Mistakes – how do we feel and think about things that don’t go the way we intended in practice. We consider why mistakes happen and why we find them hard.
How do we improve how we do things in practice? – introducing systems-thinking for improvement. We explore how to take a systems- approach to quality improvement, clinical audit and clinical governance that avoids focusing on individual blame.
‘Caring and Killing’ in practice – focusing on the challenges to professional identity that can arise when we’re asked to euthanase the animals under our care.

Through a series of presentations, workshops, and interactive group work we will stimulate you to think about these areas of practice. You will leave with ideas about how to approach these and similar topics in your reflective writing for your Cert AVP.

The day will be delivered by Ruth Serlin and Elly Russell from the VDS Training team. They will share their expertise in the areas of professional practice, communication, patient safety and systems-improvement.


Ruth Serlin BVetMed Cert VA PGCAP FHEA MRCVS

Emma Cathcart BVMS (Hons) FHEA MRCVS

Number of CPD hours this event can be recorded as

14 hours

Registration and Booking

Click here to reserve your place

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