Convincing Clients About The Plan
British Veterinary Association
6 years ago 
476 views
Date: Wednesday 20th June, 2018 - Wednesday 20th June, 2018
Start time: 9:30 AM - 4:00 PM
Duration: 6 hour(s)
Cost: FREE
Your client presents you with a list of ‘wants’, you have a separate list of what you perceive that client ‘needs’. How do you bridge the gap? How do you achieve concordance and compliance?
By exploring a client’s ideas, concerns and expectations we can discover what it is that stands in the way of finding a solution to deal with both the client’s unease and our patient’s disease.
The day will be spent working in small groups in a fun and safe environment. Christine and Geoff will be accompanied by professional simulated clients who will bring a sense of reality to the day. They will provide you with direct feedback to help you develop the skills to convince clients about the plan.
Please note there is a maximum of 20 places available on this course.
The five key things delegates will learn from this course are:
How to identify client's ideas, concerns and expectations
How to convert a client's 'wants' into 'needs'
How to improve rates of concordance and compliance
How to ensure that clients have understood the plan
How to determine client's starting points and how to then motivate their behaviour
Who is it for?
All members of the practice team.
The Speakers
Geoff Little MVB MRCVS, VDS Training Consultant and Christine Magrath BVMS HonFRCVS, VDS Training Consultant
The Venue
British Veterinary Association
7 Mansfield Street
London
W1G 9NQ
Number of CPD hours this event can be recorded as
7 hours
Registration and Booking