Onswitch Inspire And Inform Veterinary Businesses Down Under
On 26th and 27th October, Onswitch's Managing Director Alison Lambert curated two full days of workshops, seminars and lectures at the Australian Veterinary Association's Veterinary Business Group Summit in Melbourne. This was Alison's second consecutive year in attendance as a keynote speaker, and once again her insight and candour proved to be a big hit with delegates keen to pick up practical tips to help them make rapid yet effective improvements to their customer experience back in practice.
Over 200 delegates, primarily business owners and practice managers keen to learn from more mature veterinary markets, attended the VBG event ‘Building our Future Today’. Speakers from around the world shared learnings from outside the veterinary sector and set out best practice in a wide range of non-clinical areas: customer experience, optimising teams, engaging with clients, future-proofing the practice and making the most of social media and online communication channels.
"Alison Lambert was a stand out - her knowledge, content and ability to engage the crowd was excellent" - she told us how much she enjoyed the event. "I always love working with Australian veterinary colleagues - they cut straight to the chase and aren't afraid of hard work (just like me!). Each of my sessions at the VBG summit were grounded in evidence and data, helping practices equip themselves effectively to face the challenges ahead. The message was very much to look forward, not back - by delivering a consistently excellent customer experience any business will create a brighter future. Whether in Melbourne or Manchester the principles are the same, and if you need a little help to regain focus, the highly experienced team here at Onswitch are only a phone call away."
For more information on Onswitch's training, reporting and consultancy services, please contact [email protected] or call 01476 565343. www.onswitch.co.uk
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