Cx Congress 2019 - Shaped By YOU, For You
6 years ago 
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Now into its fifth year, Cx Congress 2019 takes place in Nottingham on Friday 14th and Saturday 15th June 2019. In response to delegate feedback, the format of next year's event has been structured differently, with Friday featuring a full day's 'deep dive' into a core Cx topic, end of life care. Dr Mary Gardener DVM, of US veterinary hospice and in-home euthanasia practice Lap of Love, will share practical tips and valuable advice on managing this most difficult aspect of veterinary life. As she explains, "Helping families say goodbye to a beloved pet is a difficult yet important part of the human-animal bond. Creating a loving and nurturing environment for both pets and owners is instrumental in helping them to find closure at such a difficult time."
The second full day of Cx Congress 2019 will be kicked off in style by opening speaker Linda Moir - leader of the phenomenal customer focused 'Games Makers' team at the London 2012 Olympic and Paralympic Games, and ex-Virgin Atlantic customer service director; responsible for the brand's successful 'Brilliant basics, magic touches' initiative.
The day will feature a wide range of customer experience case studies, presented through a number of different streams; allowing managers, clinicians and customer care teams to choose the sessions most relevant to their roles. Topics will include:
· Dentistry
· Mediation skills
· Cx web chat
· Rabbits
· Customer accessibility
· End of life care
· Customer touch points
Cx Congress managers Jane Johnston and Sophie Dainty are already taking bookings for 2019, at Early Bird rates. "Until the end of September we're offering reduced rates on ticket prices and congress packages. Prices start from just £149 +VAT and more details and booking information can be found at cxclub.care/cx-congress.
Based on feedback from our delegates this year, we're expanding Cx Congress into two full days for 2019 and beyond. We've added a social for the Friday evening, and hotel rooms at the De Vere East Midlands Conference Centre can be booked at delegate rates for those attending both days.
Cx Congress is always a fun, relaxed but informative event and 2019 promises to be the best yet - we hope to see you there next June!"
For more information on Cx Congress, or the associated Cxclub, please contact Sophie or Jane on: 01476 565 343 or email [email protected]
www.cxclub.care
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