Martina Eyre-Brook, her team at Vets4Pets Cirencester, and their four RCVS outstanding awards
VET PRACTICE IN CIRENCESTER REACHES TOP-LEVEL STATUS
7 years ago 
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A veterinary practice in Cirencester has become one of only five in the UK to receive four prestigious national awards.
Vets4Pets Cirencester gained four ‘outstanding’ accreditations from the Royal College of Veterinary Surgeons (RCVS).
The four accreditations were awarded to the practice for excelling in client service, team and professional responsibilities, in-patient service and consultation service.
An RCVS assessor monitored the team at Vets4Pets Cirencester over a four-month period to evaluate the standards of practice.
Owner and veterinary surgeon at Vets4Pets Cirencester, Martina Eyre-Brook, said: “Words can’t describe how proud I am of my team and practice and what we have achieved over the past few months.
“Providing the best and highest level of service possible to our clients has always been my main priority for the practice, and so I wanted to push my team to excel in what we offered pets and their owners.
“We first became accredited by the RCVS in June and from then on we worked incredibly hard to prepare for the other awards. We focused on implementing new protocols so we could meet all the criteria that would help us reach outstanding level.
“It was such a fantastic feeling when we were told we had passed each time, just knowing that all our hard work had paid off was wonderful. We couldn’t wait to tell everyone.
“Being one of only five veterinary practices across the UK to receive four awards from the RCVS is amazing, and it highlights the huge variety of excellence we offer as a first opinion practice.”
The RCVS began running their accreditation awards scheme a year ago, in November 2015, and the assessor who visited Vets4Pets Cirencester, Nick Stuart MRCVS, was particularly impressed with Martina and her team.
“On all occasions I visited Vets4Pets Cirencester, Martina and her team stood out as knowledgeable, friendly and caring,” said Nick.
“Four outstanding accreditations is an exceptional achievement and Martina and the team should be very proud of what they have accomplished. They clearly offer a high-quality service to their clients.
“I hope other practices throughout the UK recognise what Martina has achieved and push themselves to apply to the awards scheme too.”
Martina started working as a vet in 2001 in Germany and moved over to the UK in 2009.
In November 2015 she became a partner in Vets4Pets Cirencester, taking over from an existing partner after recognising its potential and wanting to follow her dream of owning her own veterinary practice.
Martina and the team at Vets4Pets Cirencester’s hard work has also gained the practice gold level accreditation for being a cat friendly practice by the International Society of Feline Medicine (ISFM).
“Being accredited by the RCVS means that we are meeting stringent standards and maintaining the highest levels of veterinary care, which is all I’ve ever wanted,” added Martina.
“We love caring for pets and we want to provide services which go above and beyond the norm for our clients, and it is such an honour to know our profession has recognised that.
“These awards mean that our pet owners have peace of mind that they are getting a good service from a reputable practice and can identify what our skills are and where we excel, so they can then make the best decision based on their needs and preferences.
“For us these awards haven’t just been box ticking, it’s teamwork and it’s living and breathing the values and I couldn’t be prouder of my team for doing that.
“Looking forward, I just want to continue offering the best care we can to pets, and maybe even aim for the fifth RCVS accreditation in the future.”
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