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Kate Scott, cat advocate and veterinary care assistant at Linnaeus-owned Warren House

Kate Scott, cat advocate and veterinary care assistant at Linnaeus-owned Warren House

Cats Get The Cream With Warren House Silver Service

2 months ago

19th May, 2022 15h22

Linnaeus Group

A Kent vet practice has received a prestigious endorsement of its top-quality care for cats with a silver award from the International Society of Feline Medicine (ISFM).

Warren House Veterinary Group, in Chatham, has seen its Lordswood surgery recognised as a cat-friendly clinic (CFC) by the ISFM.

Kate Scott, cat advocate and veterinary care assistant at Linnaeus-owned Warren House, which also has practices in Rochester, Walderslade and High Halstow, said the award was recognition of the practice’s determination to promote wellbeing and the highest standards of care for cats visiting Lordswood or being hospitalised.

Kate said: “We’re very proud to have achieved silver cat-friendly clinic status. It really has been a big team effort and is a fitting reward for everyone’s hard work and dedication.

“We have ensured we provide a low-stress environment which respects the natural needs of our feline patients. It’s a continuous priority across the practice and we always look to keep improving.

“We have regular meetings to discuss changes we’ve made and things we can still change, with our next aim of achieving CFC gold.”

The ISFM launched the cat-friendly clinic initiative to encourage veterinary clinics to make changes to improve the welfare of cats in their care.

The programme advises practices on how to make their environment as welcoming as possible for cats, as well as providing support in staff training, handling techniques and cat-specific client care.

Kate added: “The ISFM examines the provision of facilities and staff activities and attitudes aimed at reducing stress in cats, both as in-patients and out-patients.

“Its criteria include having separate dog and cat waiting areas, feline-friendly hospitalisation cages and veterinary equipment specifically for treating cats.

“Most importantly, staff are encouraged to approach and handle cats sensitively and respectfully.

“Clinics are also expected to maintain high standards of veterinary care, including continuing to update their knowledge of feline medicine as new knowledge becomes available.”

For more information about Warren House, visit or search for Warren House Veterinary Group on social media.

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