The Cx Congress Team
Delegates Vote First Ever Cx Congress A Huge Success
10 years ago 
1375 views
Last weekend, customer care teams from small animal and equine veterinary practices across the country descended on East Midlands Airport to attend CxClub.care's inaugural Cx Congress. Highlighting a historically woeful and widespread lack of focus on CPD for customer care teams, one delegate summed up the importance of this exciting new annual event: “We watch vets and nurses go off to these things every year and we feel excluded, we feel we are JUST reception and don’t feel valued, but here we feel valued”. Next year's congress has already been booked: 25th June 2016 at the Radisson Blu East Midlands Airport hotel.
Through a series of talks and sessions with customer care experts from both inside and outside our profession, the one-day Congress helped build essential skills and boost confidence for these key non-clinical members of the practice team. There was plenty of food for thought in every session, with the sharing of practical tips and a memorably immersive session in blindfolds in order to fully appreciate the challenges facing visually impaired clients, all of which ensured that attendees left the Congress full of enthusiasm and renewed motivation.
Amber and Becky from Willow Veterinary Centre found the day to be invaluable: "Excellent speakers, informative and relevant topics. We are already looking forward to the next one, it was a thoroughly enjoyable day!"
The Cx Congress marked the launch of CxClub.care, a unique online CPD platform designed to give customer care teams access to a wide range of training and development tools. The extensive series of high-quality video learning programmes has been created to equip customer care teams with the skills and confidence required in order to deliver a consistently excellent customer experience.
To find out more about the online learning CPD platform that complements the Cx Congress, please visit www.cxclub.care, contact [email protected] or call 01476 565343.
More from Onswitch
- Calling all practices – can you spare unwanted laptops, tablets, computers or printers to help school children learning at home?
- Cx Congress 2020 introduces keynote speaker: Dr Amir Khan (from the TV series 'GPs: Behind closed doors')
- Spend the day with Professor Cindy Adams at Cx Congress 2020 – World-class expert in veterinary communication
- Cx Congress 2019 - shaped by YOU, for you
- When Molly met Bertha - one dog's lucky escape
7 hours ago 