MAVEN SCOOPS QUARTET OF RCVS AWARDS
A ‘superb’ London vets is celebrating becoming one of only a handful of sites in the UK to be rated outstanding in no fewer than four areas by the Royal College of Veterinary Surgeons (RCVS).
Maven Veterinary Care, in North Cheam, has been recognised for its outstanding work in client service, inpatient service, patient consultation service and team and professional responsibility.
It picked up the awards following its recent inspection by the RCVS, the regulatory body for the veterinary industry, as part of its Practice Standards Scheme (PSS).
The practice, which serves the Sutton and Kingston areas, previously passed an RVCS inspection to gain animal hospital status.
The site is run by a team of nine vets, 14 nurses, nine receptionists and four animal care assistants, and is one of only 12 across the country to have four RCVS PSS outstanding awards.
Maureen Geraghty Sathi, practice manager at Maven Veterinary Care, said the awards were down to staff continually looking for ways to improve the service on offer.
She said: “We’re always asking ourselves ‘how could we do this better’. Everyone has to be on board or it would not work.
“When it came to the day of the inspection, everything was in place and it all went very well.
“I am massively proud of the team, to see the pride in how they work. It is lovely to be told that you are working to an extremely high level, which reflects what I see in the team every day."
In the final report, the RCVS practice standards assessor said: “This was a lovely practice and one of the very best I have visited. The practice was in an immaculate condition and incredibly well organised.
“The structures and management in place were of the very highest order. I was really impressed by the commitment of this practice to provide the very highest standards of clinical care to its clients.
“This was a superb practice of the highest order.”
For more information on Maven Veterinary Care, visit www.mavenvets.co.uk.
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