One Lucky RVN Gets Two Conferences For The Price Of One!
March 19th and 20th marked another successful Training Practice Congress at the College of Animal Welfare, with Onswitch and Cxclub exhibiting at the annual event. A competition on the Cxclub stand saw Sarah Smith RVN, from Hollycroft Veterinary Centre in Hinckley, scoop first prize - a free ticket to the full day's Consult stream programme at Cx Congress on Saturday 16th June, worth £185!
Onswitch trainer Helen Tottey RVN presented the lucky winner with her complimentary Cx Congress 2018 ticket. "Cx Congress is a unique event dedicated to improving the customer experience in veterinary practices of all shapes and sizes. The consult stream is one of four strands of tailored content, allowing vets and nurses to access practical CPD that will help them improve client engagement and ensure clearer communication - after all, it's no use the customer care team doing a great job if their clinical colleagues fail to do the same in the consult room!"
The customer experience is a crucial part of any practice's training schedule, and through Cx Congress and its parent Cxclub, practice teams can undertake comprehensive, convenient and cost effective CPD that's relevant to the different challenges of everybody's role. Cxclub's huge online bank of learning resources is structured to allow both new employees and seasoned team members to work through a series of 30-minute tutorials, at a time and place convenient to them. Each session shares both basic theory and practical tips to help the team deliver great customer care. Practice membership costs just £99 +VAT per month, giving up to ten people unlimited access to Cx CPD streaming online, all the time.
For more information on Cxclub or Cx Congress 2018, please contact Sophie or Jane on: 01476 565343 or email [email protected].
www.cxclub.care
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