Unmissable Management Training From SPVS And VPMA

8th June 2011, Kents Hill Park, Milton Keynes What is your leadership style really like? Are you realising your team’s true potential? And do you often think your life would be so much easier without people to manage? This training day will let you critically review your own people management practices and compare them with others. Topics covered include building successful teams, defining roles and responsibilities, communicating effectively, dealing with difficult behaviour, and measuring and monitoring progress. The day will include anecdotal real life scenarios and lots of opportunities to interact and share experiences. The day will be run by two of Pfizer’s VetSupport+ consultants, Vanessa Wilson and Fiona Sims. They will contact each delegate before the event to ensure they are aware of personal objectives and specific needs. On the day, you will create two actions to implement with your own team over the following three months. During this period, VetSupport+ will call you to talk through your progress and any problems you’ve encountered back in the real world! Lunch, refreshments and a CPD certificate are included. Plus, of course, the opportunity to meet and network with colleagues. By the end of your course you will be able to:

• Create successful practice teams and optimise their performance
• Facilitate effective communication at all levels (staff and clients)
• Define and explain roles and responsibilities
• Understand what motivates staff to do better and increase job satisfaction
• Run successful appraisals
• Measure and monitor progress
• Establish team goals that link to client and business needs
• Deal with challenging behaviours

Book on line at www.spvs.org.uk or by calling Jaqui Hofman on 01453 872731

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