Animalcare Sets Out Plans To Support Customers During COVID-19 Pandemic
4 years ago 
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York – March 2020: Animalcare has set out plans to support its customers during the COVID-19 pandemic. The company will cease practice visits by its field sales team with immediate effect in order to minimise the risk of spreading the virus to veterinary teams or their clients. It will, instead, increase the level of support it provides to practices via the telephone, email and, where possible, video calls.
Commenting on the announcement, Sarah Stokes, UK Head of Sales, said: “These are difficult and challenging times for all of us and, as a company, we feel our key responsibility is to safeguard the health of our customers and our own staff. For this reason, we have taken the decision now to suspend practice visits. We are fully committed to continue to provide the level of service and support the veterinary profession expects from us and we believe that, in taking this step now and redeploying our teams to work with our customers remotely, we can do just that.”
The company has also provided guidance to customers on the efficacy of its disinfection range, used as part of a hygiene routine, in treating similar types of virus, though it reminds them that no tests are yet available to specifically check the efficacy of any products against COVID-19.
NOTE TO EDITORS
About Animalcare
Since 1988, Animalcare has been committed to leading in animal health through innovative and trusted products and services to support the veterinary profession. We offer a wide range of animal health products, pet welfare products, practice equipment and identichip® and identibase® - helping reunite lost pets with their owners. We take pride in delivering outstanding customer service and in our responsiveness to customer needs.
A sustainable and passionate organisation, we care about the well-being of animals and the positive impact that healthy animals have on their owners and society.
13 March 2020
For further information:
Rebecca George, George PR
Tel: 01449 737281/07974 161108
Email: [email protected]
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