Consultation via laptop
Video Vets Now Celebrates Three Years Of Success With 54% YoY Growth*
1 year ago 
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Video Vets Now, one of the leading telemedicine providers in the veterinary sector, celebrates its third anniversary with a whopping 54% YoY growth*, and says the recent changes in veterinary regulation will pave the way for further opportunities.
Created by Vets Now at the start of the pandemic to provide remote veterinary advice, the service has expanded from eight to nearly 30 experienced emergency vets.
Partnering with Vets Now partner practices as well as hundreds of IVC Evidensia practices, Video Vets Now offers teletriage services to pet owners across the UK.
In 2022, Video Vets Now had over 13,000 consultations, with 80% of these occurring out-of-hours. Sundays are the busiest day, with almost a third of all consultations taking place.
Of these total consultations, 17% of pets were discharged normally, 7% were immediately referred in-clinic, and 48% were discharged as non-emergency cases, but with a recommendation to get a daytime vet appointment within 48 hours.
According to Dave Leicester, Vets Now’s head of telehealth, the fact that so few of Video Vets Now calls are referred on to a face-to-face consultation is a key benefit for pet owners and the veterinary profession. Dave said: “Over two thirds of cases don’t need to be seen urgently by a vet. A lot of the cases are pet owners needing some clinical reassurance. As cases are triaged remotely, the service therefore frees up clinical staff for genuine emergencies.
“Additionally, without the service, many clients would have no other option than to attend for a full consultation at an out-of-hours clinic; so, clients save money too, allowing them to save their budget to spend at their daytime practices.
“Following the triage consultation, if the pet does need a non-urgent face-to-face consultation, we always direct clients to their registered vet. The £24 Video Vets Now consultation fee is then refunded. We call this our ‘Never Pay Twice’ promise, and it applies regardless of where that follow on consultation takes place. We see this as a win-win situation for clients and practices.”
Video Vets Now is a video consultation service which allows pet owners to speak to a qualified emergency vet on their mobile, tablet or laptop, from the comfort of their home. The service doesn’t prescribe medicine and the service is not suitable for emergencies.
Dave continued: “Over the past three years, Video Vets Now has seen unparalleled growth, providing essential care and reassurance for pet owners during a time of many challenges to traditional veterinary practice.
“As the pandemic has drawn to a close, we have consolidated our position as one of the UK's foremost providers of teletriage. Looking to the future, the changes in veterinary regulation will allow us to grow further and expand the range of services we can provide, bringing telehealth to an even greater number of pet owners.”
There are more than 60 Vets Now clinics and hospitals across the UK that are open through the night, seven-days-a-week, and day and night on weekends, to treat any pet emergencies that may occur. All of Vets Now’s premises have a vet and vet nurse on site at all times. If owners are unsure whether their pet needs veterinary treatment, they are encouraged to book an online video consultation with Video Vets Now.
*Versus 2021. Stats based on 2022 average period including 1/1/22 to 31/12/22
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