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Hamilton Specialist Referrals Announce Measures To Support Referring Practices And Clients During Covid-19 Outbreak

8 months ago

18th March, 2020 14h30

Companion Consultancy

Hamilton Specialist Referrals, High Wycombe, are reassuring vet practices they are open for business as usual, with additional measures to help with continued provision of services in the face of the Covid-19 outbreak. Along with strict biosecurity and operational preventative measures, the centre is offering a pet transportation service and video consultations with a Specialist. HSR provide emergency and routine specialist orthopaedic and neurology services.

Client, patient and employee health and safety is a foremost concern during the coming weeks and months. Clare Hamilton, Managing Director, says, “Our priority is to continue to offer gold-standard service for both routine and emergency orthopaedic and neurological cases whilst doing our utmost to limit the spread of Covid-19 as much as possible. We are to all intents and purposes, ‘business as usual’ with additional hygiene measures to protect clients and staff”.  

They are asking clients that if there is a chance that they have Covid-19 and/or have come into contact with anyone with the virus they do not attend the hospital in person, but instead contact via email or telephone to discuss their pet’s treatment on an individual basis. For clients visiting the clinic hand sanitiser is available at the door and clients are being asked to wait in their cars until their appointment, to limit the risk of spread in the waiting room.

For vulnerable clients who are self-isolating and in need of their services, HSR are offering a pet ambulance service for collection and drop off of pets. They will then have a video call for consultation with the Specialist. Medications can be posted out and advice given over email or telephone.

Clare says, “We are doing all we can to support colleagues and clients in what are unprecedented circumstances. We recognise the strain on many practices having to reduce the number of appointments in the face of staff shortages. We want to reassure vets that we are happy to offer advice and support with cases, and continue to take referrals during this difficult period. We also have free online CPD for practices via our website as meetings are postponed or cancelled”.

The practice advises clients and referring vets to check for further developments on social media, or sign up to their email list for updates.

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