Outcomes And Reflective Practice
University of Liverpool
20 hours ago 
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Date: Monday 21st September, 2026 - Tuesday 22nd September, 2026
Start time: 9:00 AM - 4:30 PM
Duration: 2 hour(s)
Cost: £550
Through a series of presentations, workshops, and interactive group work we will stimulate you to think about making clinical decisions in context, managing mistakes, improvements in practice and 'caring and killing' in practice. You will leave with ideas about how to approach these and similar topics in your reflective writing for the Cert AVP and your practice in general.
Lunch and refreshments provided.
Day 1 Monday 21 September 2026:
Optimising outcomes through the customer experience
Understanding today's 'normal'
Social media and reviews - what does this mean for the veterinary profession?
The Customer Experience
Looking at examples of good and bad customer care.
The Healthcare experience
Looking at your own experience with healthcare - what does good and bad care feel like?
What does all this mean to you, as a vet team member?
We only get good outcomes for the animal when we work with the people who care for them. Working together and understanding our clients' lives, routines and expectations.
Day 2 Tuesday 22 September 2026
This interactive day will help you apply the principles of critical reflection to the following topic areas in practice:
· Reflection and growth mindsets – how can reflection and having a growth mindset benefit us in everyday practice.
· Let’s talk about mistakes – how do we feel and think about things that don’t go the way we intended in practice. We consider why mistakes happen and why we find them hard.
· Thriving through your certificate – looking at time management techniques to help you get the most out of your CPD.
· Contextualised care – what does is mean to me? - - introducing contextualized care and exploring how the unique factors of each case impact our decision making.
· Improvement that matters – introducing systems-thinking for improvement. We explore how to take a systems- approach to quality improvement, clinical audit and clinical governance that avoids focusing on individual blame.
· Reflection roundup
Through a series of presentations, workshops, and interactive group work we will stimulate you to think about these areas of practice. You will leave with ideas about how to approach these and similar topics in your reflective writing for your Cert AVP.
Who is it for?
This two day workshop covers topics relating to the Foundations of Advanced Veterinary Practice module or ‘A-module’, the first module in the CertAVP program. The topics are highly applicable to everyday practice and the workshop is open to all, not just those enrolled on the modules.
The Speakers
Delivered by members of the VDS Training Team
The Venue
Leahurst campus
Located in the heart of rural Cheshire, 12 miles south of Liverpool, the Veterinary School's Leahurst campus employs over 350 staff, including over 100 veterinary surgeons and teaches veterinary students in all years of their studies, but especially those in their fourth and fifth years.
The site is home to two farms, two referral hospitals, and two of the Institute's three first-opinion practices.
Number of CPD hours this event can be recorded as
14 hours
Registration and Booking
Click here to reserve your place
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